Statutory right of withdrawal and its expiry

Consumers in the EU, the EEA and the United Kingdom generally have a right of withdrawal of 14 days from the purchase for contracts for digital content. For FiBu für Büromanager, it expires with the unlocking (§ 356 para. 5 BGB): the pass is unlocked immediately after the purchase, and you can use all content immediately. Before the purchase, you expressly request in the app that we begin unlocking before the withdrawal period has expired, and confirm that you thereby lose your right of withdrawal. Without this confirmation, no purchase is possible. After the purchase, you receive a confirmation by email in which your consent and the expiry of the right of withdrawal are recorded (§ 312f para. 3 BGB).

Testtag: The contract begins with the start of the Testtag, and all content is unlocked immediately. Before the start, you expressly request this and confirm that your right of withdrawal expires as a result (§ 356 para. 5 BGB); the confirmation by email also states the end of the trial, the amount and the way to cancel. Irrespective of the withdrawal, you can cancel free of charge at any time during the Testtag – nothing is then charged (https://büro.masterivo.com/kuendigen.html).

The seller on the web is our online retailer Dodo Payments (Merchant of Record); the buyer terms of Dodo Payments (https://dodopayments.com/legal/buyer-terms) also apply. You address a withdrawal before the unlocking by email to support@masterivo.com; if it is effective, the amount paid is refunded in full.

Purchases in the iPhone app are handled by Apple under its own rules (reportaproblem.apple.com). In the Android app from Google Play there is no purchase; access is bought there only on the web via Dodo Payments.

If the app does not work for you, the statutory rights in case of defects of digital products apply. Please first contact support@masterivo.com so that we can fix the error.