Reviews in the app can only be submitted by people who have bought a pass (Jahrespass, Monatspass, Prüfungspass or Wochenpass). Before saving, our server checks with the respective payment channel – Dodo Payments for purchases on the web, RevenueCat for purchases in the App Store – that the licence used belongs to a paid, non-refunded purchase. People with a course access via an education provider or a free trial access cannot submit a review. Reviews are shown with the note “verified purchase”.

We publish all reviews regardless of the number of stars, unless they violate legal requirements (e.g. insults, personal data of third parties). We do not pay for reviews and offer no consideration for them.

Anyone who consented at purchase (or when providing the email address in the store app) and confirmed the consent by email receives, about two weeks after the purchase, an invitation to additionally review us independently on Trustpilot. The invitation goes to everyone who has consented – regardless of whether and how they reviewed in the app.

On masterivo.com we show only reviews and short feedback for which the person expressly consented when submitting (separate, not pre-selected tick box), and only after our approval. All learners see the question about short feedback in the same way, regardless of how satisfied they are. Anyone who has already reviewed here in the app is not asked again.